Important Notice:

In an effort to streamline the online tools available to HCV clients, this site is no longer available as of December 16, 2024.

HCV Participants

Please note that all CHA account information, including high-level inspection results and upcoming appointments, is now accessible via RENTCafé. It’s available 24/7 so there’s no need to come into the office, call the CHA Customer Call Center or send an email!

Click here to access your account information on CHA’s RENTCafé now.

Not registered for a RENTCafé account yet? Visit res-par.thecha.org and click 'Resident Login' in the upper right corner. Then, select 'Click here to register' and you'll be prompted to enter a personalized registration code. Remember: Every code at CHA starts with 4935-T followed by the voucher number. For example, if the voucher number is m123456, then the personalized registration code would be 4935-Tm123456.

Once the registration code is accepted, simply fill in the rest of the fields including the Head of Household details, the email address on file with CHA and an account password. Accept the Terms and Conditions, then click the green Register button and you're all set!

Need help creating your RENTCafé account? Click here to watch a short 3-minute video on how to register. If you still need assistance, contact the CHA Customer Call Center at hcv@thecha.org or 312-935-2600.

HCV Property Owners

Rest assured, all inspection information, including appointments, results, photos, etc. is already available via the HCV Owner Portal.

Click here to access your account information on the HCV Owner Portal now.

Not registered for an HCV Owner Portal account yet? It's easy! Visit chahcvportal.org and click on the Sign Up button on the bottom left of the screen. To create an account, you need at least one vendor number, and the email address on file for that vendor number. Click here for help with creating an account as well as other HCV Owner Portal FAQs.